FAQS
WHAT IS YOUR CANCELLATION POLICY?
Lessons can be pre-paid by the term, or by the lesson. At least 24 hours notice of cancellation must be given otherwise the full fee will be charged. Students who miss a lesson because of illness or misadventure warranting absence from school can reschedule their lesson for the same or the following week at no extra charge. Please always give as much notice as possible.
DO YOU OFFER ONLINE TUTORING?
Yes! ZOOM lessons are available. Please contact us with your email address and we will send you a link to join the meeting.
I DIDN'T RECEIVE A ZOOMÂ LINK THIS WEEK?
If you have regular ZOOM lessons, you will find the Zoom invite in your Google Doc. If you are having an online lesson as a one-off, the invitation will be sent to you directly via text. All invitations are sent out 10 minutes before the lesson. If you have not received your ZOOM invitation 5 minutes before your lesson, please text Jenny.
HOW LONG ARE THE LESSONS?
Standard lessons are generally 60 minutes long. If students feel they would like additional time, lessons can also be booked for 90 mins or 120 minutes to prepare for assessments or exams.